Privacy
Last Updated: September 3, 2026
Introduction
Anodyne Chemistries Inc. ("Anodyne," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request quotes or samples, purchase products, or otherwise interact with us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Where they apply, we also honour the rights of individuals in the European Economic Area (EEA), the United Kingdom, and certain U.S. states, as described below.
Accountability and our Privacy Officer
Anodyne is responsible for personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable privacy law.
Attention: Privacy Officer
Mail: 302–3600 Gilmore Way, Burnaby, BC, Canada
Information We Collect
We collect the following categories of personal information:
Contact and identity data — name, business name, email address, phone number, shipping/billing address, and job title.
Transaction data — records of samples, quotes, orders, and communications relating to products or services you consider or purchase.
Technical and usage data — IP address, browser type, device type, operating system, and information about how you interact with our website, collected automatically through cookies and similar technologies.
We collect this information directly from you (through forms, sample and quote requests, purchases, and correspondence) and automatically (through cookies and analytics tools when you use our website).
We do not intentionally collect special categories of sensitive personal information, and our website and services are not directed to children.
How we use your Information, and our Legal Basis
We use personal information to:
provide, fulfil, and improve our products and services (including processing sample requests, quotes, and orders);
respond to your inquiries and communicate with you;
send marketing communications where you have opted in;
operate, secure, and analyze our website; and
comply with legal and regulatory obligations.
Under Canadian law, we rely on your consent (express or implied) to collect, use, and disclose your personal information for the purposes identified above, except where the law otherwise permits or requires collection, use, or disclosure without consent. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
For individuals in the EEA and UK, our lawful bases under the GDPR are:
Performance of a contract — to process and fulfil sample requests, quotes, and orders you place with us.
Legitimate interests — to operate, secure, and improve our website and services and to communicate with business contacts, where these interests are not overridden by your rights.
Consent — for non-essential cookies, tracking technologies, and direct marketing. You may withdraw consent at any time.
Legal obligation — where processing is required to meet our legal or regulatory duties.
Cookies and Analytics
Our website is built and hosted on the Framer platform and uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Some cookies are strictly necessary for the site to function; others are used for analytics.
Where required by law, we load non-essential (including analytics) cookies only after you give consent through our cookie banner. You can change or withdraw your cookie choices at any time via your browser settings.
How We Disclose Your Information
We use personal information to:
provide, fulfil, and improve our products and services (including processing sample requests, quotes, and orders);
respond to your inquiries and communicate with you;
send marketing communications where you have opted in;
operate, secure, and analyze our website; and
comply with legal and regulatory obligations.
Under Canadian law, we rely on your consent (express or implied) to collect, use, and disclose your personal information for the purposes identified above, except where the law otherwise permits or requires collection, use, or disclosure without consent. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
For individuals in the EEA and UK, our lawful bases under the GDPR are:
Performance of a contract — to process and fulfil sample requests, quotes, and orders you place with us.
Legitimate interests — to operate, secure, and improve our website and services and to communicate with business contacts, where these interests are not overridden by your rights.
Consent — for non-essential cookies, tracking technologies, and direct marketing. You may withdraw consent at any time.
Legal obligation — where processing is required to meet our legal or regulatory duties.
International Data Transfers
Anodyne is based in British Columbia, Canada, and our service providers may store or process personal information in Canada, the United States, or other countries. As a result, your personal information may be transferred to, and stored in, jurisdictions outside your own, where it may be subject to the laws of those jurisdictions.
Where we transfer personal information of EEA or UK individuals outside those regions, we rely on an applicable safeguard, such as the European Commission's adequacy recognition for Canadian organizations subject to PIPEDA, or, for transfers to other jurisdictions (including U.S.-based providers), Standard Contractual Clauses or another approved transfer mechanism.
Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. When personal information is no longer required, we securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to:
access the personal information we hold about you;
correct inaccurate or incomplete personal information;
request deletion of your personal information;
withdraw consent to our collection, use, or disclosure of your personal information; and
opt out of marketing communications at any time.
To exercise any of these rights, contact our Privacy Officer using the details above. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.
Additional Rights for EEA and UK individuals (GDPR)
If you are located in the EEA or UK, in addition to the rights above you have the right to:
data portability — receive your personal data in a structured, commonly used, machine-readable format;
restrict processing of your personal data in certain circumstances;
object to processing based on our legitimate interests; and
lodge a complaint with your local Data Protection Authority.
Where we are required to appoint an EU or UK representative under the GDPR, their contact details will be provided here.
Additional information for U.S. State Residents
Depending on your state of residence, you may have rights to access, correct, or delete your personal information, and to opt out of certain uses. We extend the access, correction, and deletion rights described above to U.S. residents on request.
We do not sell your personal information for money. We do use third-party analytics and advertising cookies that, under some U.S. state laws, may be treated as "sharing" personal information for targeted advertising.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated where required by law.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Attention: Privacy Officer
Mail: 302–3600 Gilmore Way, Burnaby, BC, Canada
If you are a resident of British Columbia and are not satisfied with our response, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC). Individuals elsewhere in Canada may contact the Office of the Privacy Commissioner of Canada, and individuals in the EEA or UK may contact their local Data Protection Authority.
